本會爭議調解中心於11月10、11日舉辦本年(112)度的第二梯次初級調解訓練課程，以「聽」的重要性為出發點，透過循序漸進的活動及案例討論，深度介紹溝通技巧、促進式調解理論及實際操作方式。精彩的模擬案例讓每位同學充分實際應用兩天所學，挑戰調解技能，引發同學的熱烈反應。

每位參與的同學對於課程內容安排反應熱烈，紛紛表示對於溝通技巧有更深一層的理解與運用，而模擬案例更是讓他們在實際操作中深刻領悟調解的藝術。有同學表示：「這不僅是一場課程，更是一場啟發！學會了聽，也學到了更多人與人之間的連結。」更有其他的同學表示：「在模擬案例中的投入，才實際感受到調解技巧的學習是無止盡的。」

此次參加課程的同學們對於未來的進階課程充滿期待，紛紛表示願意持續深耕調解技能，為解決爭端的專業領域打下更堅實的基石。中華民國仲裁協會爭議調解中心的調解訓練課程吸引眾多對於調解有興趣的人士熱情參與，每位參加過的同學對於課程安排內容有口皆碑。期待未來可以有更多人士參與，共同將民間調解推廣於各行各業中。

On November 10th and 11th, 2023, the Chinese Arbitration Association (CAA) Mediation Center successfully conducted its second batch of the Entry Mediation Course for the year. This course, renowned for its dynamic and engaging approach, began with a strong focus on the critical skill of "listening."

Participants were immersed in a series of thoughtfully planned activities and case studies, designed to enhance their communication abilities and understanding of facilitative mediation. The highlight of the course was moot case session. This interactive element provided a practical platform for the attendees to apply their newly acquired skills in a controlled environment, simulating real-life mediation scenarios. Feedback from the participants was overwhelmingly positive. Many expressed their appreciation for the depth and practicality of the course content. 

One attendee reflected on the transformative nature of the course, stating, "This is not just a course but an inspiration! Learning to listen has taught me more about the connections between people." Another participant recognized the continuous learning journey in mediation, commenting, "The moot case made me realize that the study of mediation skills is endless."

The success of the CAA Mediation Center's course has garnered aroused significant interest from individuals keen on understanding and applying mediation principles. The enthusiasm and positive testimonials from the participants underscore the course's effectiveness in imparting essential mediation skills. The CAA Mediation Center looks forward to welcoming more individuals in future sessions and continues to be committed to promoting the practice of mediation across various business sectors.